Frequently Asked Questions (FAQs)

FAQS

At Generation Air Conditioning & Heating, we believe in transparency and helping our customers make informed decisions. Whether you're dealing with a heating emergency, planning an HVAC upgrade, or just wondering how to keep your system running efficiently, we're here to answer your most common questions.

General HVAC Questions

  • What areas do you serve?

    We proudly serve homes and businesses across Jefferson and Berkeley Counties, including:


    Martinsburg, Shepherdstown, Kearneysville, Shenandoah Junction, Harpers Ferry, Ranson, Charles Town, Rippon, Middleway, Baker Heights, Glengary, Hedgesville, Inwood, Bunker Hill, Spring Mills, Falling Waters, Marlowe, Ridgeway, Gerrardstown, and Meyerstown.

  • Do you work with all HVAC brands?

    Yes. We install and service all major heating and cooling brands, including Trane, Goodman, Lennox, Carrier, American Standard, Rheem, and more.

  • Do you provide free estimates?

    Absolutely. We offer no-obligation consultations and upfront quotes for all system replacements and major repairs.


  • Are your technicians licensed and insured?

    Yes. All our technicians are fully certified, licensed, and insured for your peace of mind.


Air Conditioning FAQs

  • Why is my AC blowing warm air?

    This could be due to low refrigerant, a clogged filter, a malfunctioning thermostat, or compressor failure. We’ll diagnose and fix the issue quickly.

  • How often should my AC be serviced?

    We recommend a professional tune-up once a year—ideally in the spring before heavy use begins.

  • Do you offer ductless AC solutions?

    Yes. We install and maintain ductless mini-split systems for targeted, energy-efficient cooling in specific zones.

Heating FAQs

  • Why won’t my furnace turn on?

    Common issues include a faulty thermostat, clogged filter, tripped circuit breaker, or ignition problem. We can identify and resolve the root cause.

  • What’s the average lifespan of a furnace?

    Most furnaces last 15–20 years with proper maintenance. If your unit is older, it may be time to consider replacement.

  • Can I switch from oil to a heat pump or gas furnace?

    Yes. We offer system conversions and can walk you through your options based on your current setup and home size.

HVAC Installation & Replacement FAQs

  • How do I know it’s time to replace my HVAC system?

    If your system is over 10 years old, needs frequent repairs, or your energy bills are rising, replacement may be the smarter long-term option.

  • How long does installation take?

    Most installations are completed in one day. Larger or more complex systems may take slightly longer.

  • Will I need new ductwork?

    Not necessarily. We inspect your existing ducts and recommend updates only if necessary to improve efficiency or airflow.

Maintenance FAQs

  • Why is HVAC maintenance important?

    Regular maintenance improves efficiency, prevents breakdowns, and helps extend the life of your system.

  • Do you offer maintenance plans?

    Yes. Our seasonal maintenance plans include tune-ups, priority service, and discounts on repairs.

  • Can I switch from oil to a heat pump or gas furnace?

    Yes. We offer system conversions and can walk you through your options based on your current setup and home size.

  • What’s included in a typical maintenance visit?

    A full system check, filter replacement, refrigerant level check, coil cleaning, electrical inspections, and performance testing.

Indoor Air Quality FAQs

  • How can I improve my indoor air quality?

    We offer air purifiers, humidifiers, dehumidifiers, advanced filters, and ventilation systems to help you breathe easier at home.

  • Are air purifiers effective for allergies?

    Yes. Whole-home air purification systems can significantly reduce allergens, pet dander, and airborne particles.


  • Is a zoning system right for my home?

    If you experience hot or cold spots, a zoning system can help you control comfort by area and reduce energy waste.


Emergency Service FAQs

  • Do you offer emergency HVAC repair?

    Yes. We’re available 7 days a week for urgent repairs—nights, weekends, and holidays included.


  • How fast can you respond?

    We prioritize emergency calls and aim to arrive as quickly as possible, depending on technician availability and location.

  • Is there an extra charge for emergency service?

    We’ll always inform you of any emergency service fees before work begins. No hidden costs—just honest pricing.


  • What’s included in a typical maintenance visit?

    A full system check, filter replacement, refrigerant level check, coil cleaning, electrical inspections, and performance testing.

CONTACT US

Still Have Questions?

We’re here to help. If you didn’t find your answer here, reach out to our team—we’re happy to provide the guidance and service you need.

A man in overalls is holding two filters in his hands.